Here's some food for thought. Ever go to the grocery store just to find that its over crowded and there appears to be nothing on the shelf left to get. And then just when you thought the misery is over you have to go in the dreaded line up which seems so long that there doesn't seem to be any line at all just sea of shoppers and carts. So obviously its the cashiers fault you think, they are always to be blamed for the line ups. NO that is wrong! It is the customers to be blamed. It is the customers who realize they have overspent and then decide to make the cashier void off half their grocery list. It is the customers who then realize that they don't have their wallets with them - that they have either left it in the car or at home. It is the customers who the gradually take out their wallets and give the exact change - taking half and hour just to find that one penny or nickle just so their wallets "can be a little lighter."
So next time you're in a dreaded line up think twice before you blame the cashier. Observe your surroundings. Look at your fellow shoppers and see what they are up. More often then not the culprits of your anger and frustration lie in the hands of your fellow shoppers not the cashiers or the company at which you chose to do your shopping.
Wednesday, July 7, 2010
Monday, July 5, 2010
Super Kid's Log Post 2
Hello Readers!
Well today was another uneventful day in the world of retail. That is a relief for me because that means everything went according to plan and I did not have to encounter any disgruntle customers today woohoo. Speaking of disgruntle customers I had one yesterday.
Now I've had my fair share of dumb idiotic customers before but this guy takes the cake (both figuratively and literally!) So at my place of work we usually give out a "FREE" gift with purchase each week. Now each week is something different and we the employees have NO CONTROL whatsoever over what the free item happens to be and how much you must spend. Like most big box organizations the place I work at is also franchised i.e. we have no say over the promotions i.e. the big heads of the company who live somewhere on the east coast determine that.
So this week our free promotion was to give away fruit with over a $100 purchase. This guy came in thinking if he purchases over $200 he would get a free $25 gift card. He asks me what the free item is and I tell him. Then he gets all snarly with me and tells me that EVERY TIME he comes he ALWAYS receives a free $25 gift card. So apparently he doesn't believe me and asks to speak to my manager. Then he starts going off on her and repeating the same story over. She tells him that he probably just lucked out and every time he came it happened to be the free gift card promotion. Then he starts saying why he should not just go and start shopping at the competitors store. I was ready to dare him but being the sweet cashier that I am I just kept my mouth shut. There's no way he would last shopping at the competitors because he would be broke - besides none of the competitors would give him a free gift card EVERY time he shopped there.
The point of this rant is that customers shouldn't expect to get free things everytime they come shopping at the store and they should not think they will get gift cards all the time because reality is there is always someone else that can replace snob customers. Its not the service that keeps the customers coming to the organization I work at its the prices! In today's economy most people are more likely to shop with the company that employs me because it saves them financially.
For now the organization I work for will be kept a secret until someone figures out what company it is OR if I get tired of keeping it a mystery i'll just tell you folks.
thanks for reading!
Well today was another uneventful day in the world of retail. That is a relief for me because that means everything went according to plan and I did not have to encounter any disgruntle customers today woohoo. Speaking of disgruntle customers I had one yesterday.
Now I've had my fair share of dumb idiotic customers before but this guy takes the cake (both figuratively and literally!) So at my place of work we usually give out a "FREE" gift with purchase each week. Now each week is something different and we the employees have NO CONTROL whatsoever over what the free item happens to be and how much you must spend. Like most big box organizations the place I work at is also franchised i.e. we have no say over the promotions i.e. the big heads of the company who live somewhere on the east coast determine that.
So this week our free promotion was to give away fruit with over a $100 purchase. This guy came in thinking if he purchases over $200 he would get a free $25 gift card. He asks me what the free item is and I tell him. Then he gets all snarly with me and tells me that EVERY TIME he comes he ALWAYS receives a free $25 gift card. So apparently he doesn't believe me and asks to speak to my manager. Then he starts going off on her and repeating the same story over. She tells him that he probably just lucked out and every time he came it happened to be the free gift card promotion. Then he starts saying why he should not just go and start shopping at the competitors store. I was ready to dare him but being the sweet cashier that I am I just kept my mouth shut. There's no way he would last shopping at the competitors because he would be broke - besides none of the competitors would give him a free gift card EVERY time he shopped there.
The point of this rant is that customers shouldn't expect to get free things everytime they come shopping at the store and they should not think they will get gift cards all the time because reality is there is always someone else that can replace snob customers. Its not the service that keeps the customers coming to the organization I work at its the prices! In today's economy most people are more likely to shop with the company that employs me because it saves them financially.
For now the organization I work for will be kept a secret until someone figures out what company it is OR if I get tired of keeping it a mystery i'll just tell you folks.
thanks for reading!
1st Post
Hey World SuperKid here. This is my first blog. I hope you all enjoy it. It will revolve around my experiences both good and bad in retail.
I've worked in this industry for 7 long excruciating years. So I have a lot of rants and ramblings to share with you. My posts will be both about what I experience from working retail as well as from the customer point of view.
I hope you enjoy my postings!
I've worked in this industry for 7 long excruciating years. So I have a lot of rants and ramblings to share with you. My posts will be both about what I experience from working retail as well as from the customer point of view.
I hope you enjoy my postings!
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